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Help: I can't see or view the videos


Check internet connection

To view or play videos on our site you need a connection to the internet and an internet browser.

You should see our in-browser video player on the left side of the page when you first arrive at the site.

If you cannot see it, please check your browser is installed or functioning as usual.

Check browser requirements

Our site is best experienced with Explorer 5 or above. Your computer doesn't have to be new but it

should have reasonable processing power. If you're still talking 486s, your machine is too old.

Any computer which is a couple of years old and has a Pentium 3 or better processor, will be fine.

Macintosh users with PowerPC or Intel machines that are a couple of years old should not experience

any problems. Users with Safari and Opera may experience some bugs and we recommend Firefox

if using a Macintosh. Users of computers which are up to 2 years old with a good broadband

connection should experience few problems.

We are working on fixing browser-specific issues and hope to have them resolved.

Use a Broadband Connection

Unfortunately dial-up connections are not sufficient for enjoying Global Rock Challenge TV.

The upload and download speeds associated with dial-up modems are generally not sufficient to

support moving large, high quality, full length video files with any technology. Some users

may experience slow or poor viewing if their ISP Internet connection is not fast, or slows down in

peak periods.


Check firewalls and network permissions

Some schools and organisations have firewalls and may block permissions to certin sites.

Check with your IT Administrator to see that the GRC TV site isn't being blocked in advertently.

If you are still having problems - send us a question at


Related Information 
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  • How to use this site?
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  • Why don't the videos start playing immediately
  • I want to update my Global Rock Challenge Profile
  • The SHARE and PRINT functions are not working
  • Can I download and distribute videos?
  • What are the GRC Account Policies?
  • Why aren't my Heat Results and Final Results in the video?
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